Help Center

Frequently Asked Questions

What is a transcription?

A transcription is a written version of something that is otherwise in the format of speech/audio.

Transcription is the process of converting speech to text.

What are transcription services?

Transcription services convert speech to text, saving you time so you can focus on other tasks! You’ll receive a written version of your audio or video file, which you can then proofread, amend and share with colleagues.

What is video-to-text transcription?

Video transcription is the process of converting a video file into a text file. That might be a conference call recording that you want to make notes on, a video that you want to add subtitles to for accessibility purposes, or an interview that you want to turn into a written article.

Transcription Process

How can I transcribe video calls?

To get a video call transcription, you’ve need to record the call. Once you’ve finished the video call, download the recording, upload it to Transcribe, and we’ll create the transcription for you using our automated transcription software.

You can read our blog with detailed explanations: Read more →

To trancribe Zoom video calls please read futher for additional options and details

How do transcription services work?

We are using Top Notch AI technology to do the task. Our AI transcription service means you get incredibly fast, high quality transcriptions at the lowest possible price.

How long does it take to transcribe one hour of audio?

Up to 10-15 minutes, depending on audio duration.

What file formats do you accept for your transcription service?

Audio: .mp3, .wav, .m4a
Video: .m4v, .mp4, .mov, .avi

What are the best file formats for transcription services?

Audio: .mp3
Video: .mov, .avi

What languages do your transcription services cover?

120 languages and dialects, including:

US English,UK English,German,Italian,Portuguese,Russian,French,Spanish (Spain),Spanish (Mexican),Spanish (Colombian),Indonesian,Turkish,Traditional Chinese,Dutch

What is the maximum file size I can upload?

Online editor: files up to 300Mb are supported.
iOS App: there is no limit on file size.

How do you get a transcription from Zoom?

You can read our blog with general explanations: Read more →

Or get detailed setup explanations: Read more →

Once you’ve set up Zoom integration, simply record your Zoom meetings and webinars. They’ll automatically be saved to the cloud, and Transcribe will be able to transcribe these recordings. All you need to do is select the language of the recording, then leave the rest to us!

How to integrate Transcribe with Zoom

You can read our blog with detailed explanations: Read more →

How fast can you get a transcription from Zoom?

It depends on Zoom record processing, time may vary from several minutes up to hour.

Is it possible to convert Youtube videos?

Yes. You will need to download it as video file first.

Can I add videos from YouTube or other services?

Yes. You will need to download it as video file first.

What can I do if my file format is not supported?

You will need to convert it to one of the supported format first, using specialized tool for your uncommon format or any third party/online converter.

Pricing

How much does it cost to convert audio or video to text?

Transcribing requires time on your account. Each 10 minutes long file will consume 10 minutes from your account. You can purchase additional time in two packets:
1) 1 Hour: $4.99
2) 10 hours: $29.99

How do I transcribe a Zoom meeting for free?

You can read our blog with detailed explanations: Read more →

What are PRO subscription bonuses?

Pro plan (subscription) gives you 5 hours of server based transcription time per month (so if you need more hours you can buy them the usual way) and unlimited transcription time for realtime voice recorder transcriptions.

These hours are added to your account automatically, every month. The time credits roll over to the next period, all the time credits you have on the account stay with you until used.

What else the Pro plan offers you:
Best transcription accuracy - we use more sophisticated translation models for our subscribers.
Unlimited real-time transcription via voice recording in the app.
Ability to export transcriptions to a number of popular formats (like MS Word, Docx, SRT, etc)
Your files won’t get deleted from server 2 weeks after uploading
Ability to edit transcriptions in web browser.

What are BUSINESS subscription bonuses?

Business plan gives you 30 hours of server based transcription time per month, additional collaboration features (via Teams) and all PRO features for you and your team members.

Can I cancel subscription at any time?

Yes, you can. All your time will stay with you even after subscription cancellation.

iOS App: You can cancel the subscription in the app settings -> Transcribe Pro -> Manage Subscription. Look for our app in the list and cancel the subscription.
Or refer to this guide on how to cancel a subscription on iOS:
https://www.youtube.com/watch?v=9hsHiyfQQQk
https://support.apple.com/en-us/HT202039

Do you have any corporate offers?

We offer corporate discounts if you require more than 100 hours of transcription time. If this applies to you, please get in touch to discuss how we can help you.

Security

How do you keep my information confidential?

We take the privacy & security of your personal information very seriously:
All transcriptions are automatic, so no human being hears them.
All transcriptions and audio files are anonymized, so there's no way to identify ownership.
We do not collect any confidentional information in general.

How do you keep my files secure?

We take the privacy & security of your personal information very seriously:
All transcriptions are automatic, so no human being hears them.
All transcriptions and audio files are anonymized, so there's no way to identify ownership.
Your files in the cloud are protected by the top-notch security measures provided by Google.

Have another question?

Just let us know: support@transcribe.com