Help Center

Transcription is the process of converting speech to text.

Transcription services convert speech to text on your behalf. You’ll receive a written version of your audio or video file, which you can then proofread, amend and share with colleagues.

Video transcription is the process of converting a video file into a text file. That might be a conference call recording that you want to make notes on, a video that you want to add subtitles to for accessibility purposes, or an interview that you want to turn into a written article.

Transcribe uses cutting-edge AI to deliver fast, accurate, and affordable transcriptions.

Most files are transcribed in 10-15 minutes, but this depends on file size and server load.

Audio: MP3, WAV, M4A
Video: M4V, MP4, MOV, AVI

Audio: MP3 (small size, high compatibility)
Video: MOV, AVI

Web editor: Up to 300 MB
iOS/macOS app: No file size limit

To get a video call transcription, you’ll need to record the call. Once you’ve finished the video call, download the recording, upload it to Transcribe, and we’ll transcribe it for you using our automated transcription software.

Check out our blog post on how to record and transcribe phone calls for more information: Read more →

Check out our blog post for detailed steps on how to transcribe a Zoom meeting: Read more →

Alternatively, get detailed instructions on how to set up Zoom integration: Read more →

Once you’ve set up Zoom integration, simply record your Zoom meetings and webinars. They’ll automatically be saved to the cloud, and Transcribe will be able to transcribe these recordings. All you need to do is select the language of the recording, then leave the rest to us!

Read our blog with detailed explanations on how to set up Zoom integration: Read more →

Once your Zoom recording is processed and available in the cloud, transcription typically takes just a few minutes. However, the overall time may vary depending on Zoom’s processing speed, which can take anywhere from a few minutes to up to an hour.

Yes, but you’ll need to download the video first, then upload it to Transcribe for transcription.

Check out our blog post on how to transcribe a YouTube video: Read more →

Yes, but you’ll need to download the video first, then upload it to Transcribe for transcription.

You’ll need to convert it to one of our supported formats: MP3, M4A, WAV, MP4, MOV, M4V, AVI.

To convert to MP3, use our free MP3 converter: Read more →

Read our blog post on how to integrate Zapier with Transcribe for detailed instructions: Read more →

Yes, with our advanced AI translator, you can translate your transcripts into more than 120 languages.

Learn how to translate transcripts using Transcribe: Read more →

Yes! Transcribe now offers three smart summary features: Summary, Key Points, and Structured Summary. These AI-powered features turn long transcripts into concise, easy-to-read overviews.

Learn how to summarize transcripts with Transcribe: Read more →

Yes. Transcribe offers real-time transcription directly in your browser or through the mobile app. It’s ideal for quick, on-the-go note-taking.

Learn how to transcribe audio in real time: Read more →

Transcribe uses a time credit system. You’ll be charged based on the exact length of your file. For example, a 3-minute file uses 3 minutes of your transcription time.

You can top up your account with time credits at the following rates:
1) 1 hour of transcription: $4.99
2) 10 hours of transcription: $29.99

You’ll only ever pay for what you use.

The Pro plan gives you 5 hours of server-based transcription time each month, plus unlimited real-time transcription using the voice recorder.

Your 5 hours are added automatically each month and roll over if unused – so nothing goes to waste.

Here’s what else you get with Pro:
● Higher transcription accuracy using our most advanced AI models.
● Export to multiple formats including DOCX, PDF, SRT, and more.
● Extended file storage – your files won’t be deleted after two weeks.
● Edit your transcriptions directly in your web browser.

Need more than 5 hours? You can top up with extra time credits at any point.

The Business plan includes 30 hours of server-based transcription time per month, plus everything in the Pro plan for you and your team.

You’ll also get access to collaboration features via Teams, making it easy to share files, manage projects, and work together more efficiently.

Yes, you can cancel your subscription at any time, and any unused transcription time will stay in your account until you use it.

Yes! If you need more than 100 hours of transcription time, we offer custom plans and corporate discounts.

Get in touch with us to discuss your needs – we’ll be happy to help set up a plan that works for your team.

Receipts are automatically sent to the email address used at checkout, so check your inbox first.

● Web editor purchases: You can also find your receipt and invoice by clicking the Balance tab in the menu bar. Note: Invoices are only available for certain purchases, such as subscriptions or business accounts.
● Apple purchases: For purchases made through the iOS app, visit the Apple Support Center for guidance: Read more →

Check out our blog post for tips on getting free transcriptions from your Zoom recordings: Read more →

We take your privacy and data security seriously. Here’s how we protect your information:
● All transcriptions are automated, so no human being ever listens to your files.
● All transcriptions and audio files are anonymized and processed without identifying information.
● We do not collect any confidential information.

We use robust security measures to keep your files safe at every step:
● All transcriptions are automated, so no human being ever listens to your files.
● All transcriptions and audio files are anonymized and processed without identifying information.
● All files are stored securely using Google’s industry-leading cloud infrastructure.